FAQs

If you choose to take delivery Luxe Asset Global will notify you of the intended delivery date and provide you with a tracking number. Your order will be fully insured and arrive in a discreet packaging. If your items are being shipped to a secure storage facility you will be notified once delivery has taken place.

We offer collectors a secure and fully insured storage solutions from only £12 per month. Storing bullion with us will also give you access to our dedicated Account Managers, who will manage any future additions to your account, as well as sell backs and deliveries.

All bullion bars sold by Luxe Asset Global are manufactured by LBMA approved refiners and are sealed in tamper proof packaging. All bars are brand new and are 24 carat and like many coins will carry a fineness mark indicating the purity of the gold.

Bullion is gold, silver, or other precious metals in the form of bars, ingots, or specialised coins that is said to maintain its worth better than conventional currencies and is therefore kept as form of emergency currency by both government and private individuals.

Graded coins make strong additions to every collection. Proven quality, authenticity and protection make graded coins desirable to anyone interested in building a valuable collection. Luxe Asset Global carries a wide selection of coins certified by PCGS (Professional Coin Grading Service) and NGC( Numismatic Guaranty Corporation) .

Graded Coins come in sealed, protective transparent containers to preserve the beauty and quality of the coin. As the coin cannot be released again, the coin remains at its certified grade forever.

The current global market value or ‘spot price’ is given in troy ounces and is based on contracts between members of the London Bullion Market at which bars weigh 12.5kg each! Unfortunately, this price doesn’t include additional costs of producing and testing smaller bars, along with brokerage fees, transportation, storage or insurance.  

Luxe Asset Global sells coins which have been certificated and grade by the PCGS ( Professional Coin Grading Service) and the NGC ( Numismatic Guaranty Corporation) When you buy a PCGS coin , you can verify the authenticity and grade of the item by entering the certificate number.

We stock a wide range of products from a selection of gold and silver refiners in the UK and from all over the world. We have a great relationship with these companies and they boast the highest credentials when it comes to bullion production.  

Buying multiple coins instead of one large bar may mean you incur a greater spread in the price but also offers increased flexibility. 

If you put all of your money into a single one-kilogram gold bar, for example, when you come to sell you will have to sell the entire bar. With multiple coins or smaller bars, it becomes possible to sell only part of your holding.

As goods supplied are dependent on fluctuations in financial markets, under the Financial Services (Distance Marketing) Regulations 2004 there is no statutory right to cancel. Any cancellation will incur a £50 termination fee plus any adverse movement in the underlying metal prices.

For security reasons, we are unable to change delivery addresses from one residential address to another. This is to protect against fraudulent transactions and identity theft. We are unable to send orders to different addresses to those other than the registered bank account address.

Orders are delivered with the Royal Mail Special Delivery service, UPS or Fedex. This is typically the next working day, tracked and is a signed for service. If nobody is home to sign for the parcel, it will be returned to your nearest Sorting office awaiting collect or re-delivery. A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. 

Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor.